1.1.The Company, means Euro Floors london Ltd

1.2.The customer, means the consumer or business client

1.3. The Contract is any sale of goods or service provided by The Company to The Customer

1.4 Quotations are valid for a period of 28 days from date of issue and do not constitute an offer.

1.5 Estimatse do not constitute an offer and are based solely on the cost of materials and services listed within them.

1.6 Product and service availability is correct at time stated by The Company, but unless confirmation of an order is given along with receipt of cleared payment, no guarantee of availability can be given

1.7 The company is not bound by any order until written acceptance and acknowledgement is raised. The Company can reject any order.

1.8 Whilst The Company will make every effort to provide goods and or services at the time and or, for the duration stated, it accepts no responsibility for any costs or consequential losses due to delays

1.9 Payment for all materials will be taken in advance, along with a deposit against any services. If only services are provided, a deposit will be taken in advance. The balance of payment due from The Customer must be paid directly upon completion of the Contract.

Euro Floors London does not operate on a Re-Stock Policy.

For Supply Only Orders, 100% of the payment has to be made upfront.

For Supply and Installation Orders, we will require 100% of the materials + 50% of the installation services to be paid upfront as a deposit, while the remaining 50% of the installation services to be paid upon job completion, same day.

Standard lead times for getting Materials ready (Floor, accessories, etc.) is roughly 5-6 business days from the order payment clearance (provided stocks are available with the suppliers).

If you ordered a bespoke stained product, lead times increase to cca. 10 business days from order payment clearance, or more, depending on the order size. For more accurate information on the lead times please speak with a member of staff.


Debit Cards (by phone/in store); Bank Transfer; Checque; Cash.

Bank Details:
Name: Euro Floors London Ltd
Sort code: 20-29-41
Account number: 70713163

2.0. All goods and services remain the property of The Company until full payment is received. The Company reserves the right to retrieve goods and or reverse services should a balance payment remain unpaid. The Company may claim other costs, including legal fees and any other costs associated with the collection of unpaid balances

2.1. Any issues with goods or services that may arise, must be reported by The Customer, to The Company within 24 hours.

2.2. In the case of Bespoke Finishing , The Company will make every effort to assimilate the sample offered/accepted, however, The Customer must be aware and accept that there will be general variations from one piece of wood to the next and therefore no consistency is implied or stated. The company accepts no returns nor cancellations on Bespoke Finishing.

2.3 Certain works that may be within the scope of The Company have risks attached(e.g under cutting skirtings). Whilst  care will be taken during these works, The Customer is responsible for any damage(eg cut pipes, cables) caused by this type of works.

2.4 Euro Floors London LTD reserves the right to refuse certain jobs from customers if found not to be feasible or not within our scope of works.

For installation or finishing works for total areas that fall below 20 square metres, Euro Floors London may turn down the works or impose a minimum flat labour fee for the installation or finishing of the actual floor of £500+VAT.

Materials needed, or additional works indirectly related to the installation of the floor or finishing of the floor, such as eg. skirting works, subflooring preparation etc. will be added on top of the minimum fee stated above.  It will be up to the Clients to decide if feasible for them to proceed on the above stated terms.